Training Form

Agent call simulation — no real calls are placed.

Trainee: —
Training Form

Training Script

Montana VFW - Residential Cold Presentation

00:00:00

Hello [First Name] [Last Name]! (Your Full Name) calling for the Department of Montana VFW. Veterans of Foreign Wars! (pause 1 second) How ya doin' today ok.

((If You Get a Positive or Neutral Response) Good, Good to hear. (Mon- Tue) Was your weekend long enough?/(Wed-Thu) We're one day closer to the weekend right?(Friday) Are you looking forward to the weekend? Yeah me too. (pause) (If response is cheerful, in addition use appropriate Ice Breaker)

You know it's finally good to hear a friendly voice for a change, they can be few and far between sometimes. Ha!ha!ha!ha!ha!ha!ha!ha!Ha!·

(If You Get a Negative Response with a reason such as “Not very good, my arthritis is flaring up”)

Well, you’re at least hanging in there right?

If their response is Positive: Well that’s the best we can do right? (Then go into Presentation)

If their Response is still Negative: Well, should we just give you a call back at another time or next time around?

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Agent Training Controls

Simulation only — choose one option per section
Mode
Control
Conference
Recording
Disposition
Queue
Status

Call Outcome / Final Disposition

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Final Call Outcome

Final Call Outcome: None selected

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